We offer $10 flat-rate shipping or free shipping for orders over $100 within New Zealand, free shipping for orders over $170 in Australia, and free shipping for orders over $450 for the rest of the world.

For more info, please see the shipping policy.

Products shipped to other countries may be subject to that country's Taxes and/or Duties. You will be responsible for paying such Taxes and Duties.

For deliveries within NZ, it usually takes 1 to 2 business days in the North Island and 1 to 3 business days in the South Island. Please allow an extra couple days in case of delay, and if you are in a rural area, it could take longer.

For international deliveries, it usually takes 3 to 10 working days.

Winter in July jewellery is made with precious metals such as sterling silver, yellow gold, rose gold, and white gold. The precious metals are supplied by Morris and Watson, which is a bullion and casting company located in Auckland, New Zealand.

Our jewellery is nickel-free. We use 9ct, 14ct, and 18ct yellow and rose gold, plus 9ct and 18ct white gold. We don’t use 14ct white gold because it contains nickel. We typically don’t rhodium-plate our white gold; it contains palladium and has a beautiful natural hue. If you prefer a brighter, rhodium-plated finish, please email us to request it.

Precious gemstones are sourced from reputable gemstone suppliers in New Zealand.

For more info, please see the sustainability section.

We work with precious metals such as sterling silver, yellow gold, rose gold and white gold. If you want any of our design made with gold instead of sterling silver, or made with higher carat gold (e.g. 18ct gold instead of 9ct), we can definitely do it. We can also work with platinum.

We are unable to make jewellery in stainless steel, titanium, copper or brass.

Yes, the necklaces and bracelets can be on a longer or shorter chain. Please contact us for a quote.

Most rings can be made in bigger sizes. Please contact us for a quote.

Yes, we can make half or quarter sizes (e.g. M 1/2, O 1/4). If you want to order a ring in size N 1/2, please choose size N on the website, and let us know via email. mj@winterinjuly.co.nz

Yes, we can size your Winter in July ring, depending on the design and the size difference. Please contact us for a quote. mj@winterinjuly.co.nz

We only do repairs on the jewellery we made. If you need any repair work on Winter in July jewellery, please contact us via email mj@winterinjuly.co.nz

If you need a repair on Winter in July jewellery you bought through one of our stockists, you will need to enquire with the stockist you purchased from.

Yes — we do offer custom design work, with a minimum spend of $1,000.

Custom pieces are best suited to meaningful, long-term jewellery such as engagement rings, wedding bands, or special commemorative designs.

If you have a design idea in mind, feel free to reach out and we can chat about what might be possible.

Sorry, we don't do remodelling using clients' jewellery, gemstones or gold at this stage. It would require us testing the gold caratage, and examining the gemstones, and we don't have equipments for the testing in house. Also, there's a risk of cracking when gold is remelt. We send the scrap metals and filings to a refinery rather than melting them in house to ensure the quality of the metals.

We don’t run Black Friday or Boxing Day sales — our pieces are handcrafted in small batches or made to order, so we don’t carry overstock to discount. With gold and silver prices continuing to rise, we review pricing regularly to reflect material costs.

However, we do have a loyalty rewards program where you can earn points and redeem them towards future purchases.

Afterpay is available for orders up to $4,000, depending on your individual Afterpay spending limit.

Gemstone pieces over $1,500 and plain gold or silver pieces over $2,000 come with a store certificate, which includes details of the piece and photos, and it is usually sufficient for insurance purposes. If your insurance policy requires a valuation, we can organise a valuation done by an independent valuer.